Refund policy

Return & Refund Policy

Luxaura Boutique

Last updated: October 9, 2026

At Luxaura Boutique, we want you to feel confident and happy with your purchase. If something isn't quite right, we're here to help.

1. Returns Within 30 Days

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must be unused, unworn, unwashed, and in its original condition, with tags and original packaging where applicable.

You must provide your order number and proof of purchase.

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

2. How to Request a Return

Email luxauraboutiquexxx@gmail.com with:

Your order number
The item you wish to return
The reason for your return
Photos if the item is damaged, defective, or incorrect

Our team will review your request and provide instructions, including the approved return address.

Do not send returns to the address printed on your shipping package unless we specifically instruct you to do so.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order details.

We will review the issue and arrange an appropriate remedy, which may include a replacement, refund, or another solution consistent with applicable consumer protection laws.

4. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for discretionary returns, including:

Used, worn, washed, or damaged items, unless defective
Personal care or hygiene products that have been opened, where applicable
Gift cards
Items clearly marked as final sale, where permitted by law

These exclusions do not affect your statutory rights concerning faulty, misdescribed, or otherwise nonconforming goods.

5. Return Shipping Costs

For eligible returns due to a change of mind, customers are generally responsible for return shipping costs unless we agree otherwise or applicable law requires otherwise.

If we sent an incorrect item or the product is defective, we will provide an appropriate remedy and cover reasonable return shipping costs where required by law.

Original delivery charges are not necessarily refundable for discretionary returns, except where required by applicable law.

6. Bermuda Orders

Orders delivered to Bermuda may involve an overseas forwarding service.

For discretionary returns, Bermuda customers should contact us before arranging a return. Forwarding charges, customs-related fees, and return transportation costs may apply.

Shipping and forwarding charges are generally non-refundable for change-of-mind returns, except where required by law.

Bermuda customers should not return packages directly to the overseas supplier or forwarding service without our written instructions.

7. Refunds

Once an authorized return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, generally within 10 business days after approval. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us.

8. Exchanges

If you need a different size or style, contact us to discuss available options.

Exchanges depend on product availability. Where a direct exchange isn't possible, we may arrange an eligible return and ask you to place a new order.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before an order is processed or dispatched. Once processing or shipment has begun, cancellation may not be possible, although applicable cancellation and return rights remain unaffected.

10. International Consumer Rights

This policy does not limit any mandatory rights you may have under applicable consumer protection laws, including rights relating to faulty products, distance purchases, and statutory cancellation periods.

Where applicable law provides stronger protections than this policy, those legal protections will apply.